Handicraft products are made by hand. There may be some variations in colour and art-work with the image displayed on our website and actual product delivered. We provide as much information about the product dimensions and images on our website so as to provide our customers adequate know-how about the product before making the purchase. Please refer to the below for return and refund policy is designed as below.
RETURN & REPLACEMENT
In order to return an item, you need to get in touch with us within 7 days of delivery of the order. For the same, kindly contact us at: support@craftvu.com. While contacting us kindly email us with the below mentioned details:
- Invoice of the product
- Image of the purchased items
- Reason for Return
Please note the following key conditions for return or replacements:
- Please retain the original packaging (along with price tags, invoices, labels, freebies etc.) while raising returns.
- The Craftvu team must receive and approve your return request. Once the product is approved for return, reverse pickup will be arranged.
- Some of pin codes are not feasible for Reverse pick up, in such cases the customer will need to send back the products by themselves within 7 days.
- Return Product has to be sent in Original and secured packaging and ensure product is unused or undamaged.
- Ordered products cannot be replaced with any other product. Any replacement with other product will be at the discretion of the company.
- The policies mentioned above are restricted to online purchases only.
- In the event of Return is approved, the customer will have the option for Replacement (exchange against same or any other product), or issuance of gift coupon or refund to original form of payment mode.
- In the event of product replacement, the replaced product will be delivered with 5-10 working days. The value of the Product replaced can not be higher than original value of refund amount.
Please note following key conditions for Order cancellations:
- You can cancel the order within 24 hours of Order placement. However, if we will not be able to cancel the order after it is dispatched. Our usual dispatch is within 24 hours of order placement. Please contact us on above given details. Our team will confirm that the item is unshipped and cancel your order.
- If the item is already shipped then we will not be able to cancel your order. Please wait for the product to reach you and then raise a return request. Please note that shipping charges will be deducted from your refund amount.
REFUNDS
Please note following key conditions for processing refunds:
- We at Craftvu value our customers by offering refund of the item purchased
- Refund initiation will be done after we receive and inspect the item and approved by our Operations team. You will be intimated about the same over email on product return acceptance.
- Refunds will be processed within 10-12 working days of the above intimation. Payments made for orders online will be credited back to the original mode of Payment only.
- For Cash on delivery orders refunds, kindly share your bank account details via cancelled cheque. We will credit the amount to your bank in 10-12 days.
- In cases of 3 failed delivery attempts of prepaid orders, refund will be initiated only upon intimation by the customer for initiating a refund.
- Please note, for all refunds except for Orders cancelled before Product dispatch, the refund amount will be after deducting the shipping and packaging charges.
- Any refunds will be less of any voucher discounts, coupon code applied to your purchase.
- Refunds can not be processed on any gift vouchers issued by the company.
- For Order that are made under the category of Pre-order, Bulk-order, corporate order, and any Customised order, the Company will have the right to deduct 10% of the value as cancellation charge.
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